Privacy Policy Overview – Your Data Rights and Our Commitments
Your privacy matters deeply to us at RideFlex. We are committed to protecting your personal information through industry-leading security measures and transparent data practices compliant with Indian privacy laws. Learn how we safeguard your data and empower you with control.
Compliance Assured
Full compliance with the Indian Information Technology Act and all relevant data protection regulations.
Bank-Level Encryption
ISO 27001 certified data security practices with robust encryption for all sensitive information.
User Control
Clear opt-out procedures and comprehensive user control over your personal data at all times.
Regular Audits
Consistent security audits and third-party privacy certifications to maintain the highest standards.
We only collect information essential for providing our scooter rental services, enhancing safety, and improving your experience. This includes:
- Personal Identifiers: Name, address, email, phone number, date of birth, driver's license details for registration and verification.
- Payment Information: Securely processed payment details for rental transactions.
- Usage Data: Information about your interaction with our website and app, including pages viewed, features used, and device information.
- Location Data: Collected during active rentals for safety, fleet management, and service optimization.
This data is used to process bookings, ensure compliance with legal requirements, provide customer support, and personalize your RideFlex experience.
You have significant control over your personal data with RideFlex:
- Access & Correction: You can access and update your personal information through your account settings or by contacting our support team.
- Deletion: You may request the deletion of your account and associated data, subject to legal and contractual obligations.
- Opt-Out: Easily manage your communication preferences and opt-out of marketing communications at any time.
- Data Portability: Request a copy of your data in a structured, commonly used, and machine-readable format.
For any specific requests regarding your data rights, please reach out to our Data Protection Officer.
If you have any questions or concerns about our Privacy Policy or our data practices, please do not hesitate to contact our dedicated Data Protection Team:
Email: privacy@rideflexindia.in
Address: RideFlex India, Data Protection Office, [Insert Company Address in India - e.g., 123, Tech Park Rd, Bengaluru, Karnataka]
We will respond to your inquiries as quickly as possible.
Information We Collect – Transparent Data Collection Practices
At RideFlex, transparency is key. We detail exactly what information we collect and why, ensuring you are fully informed every step of the way.
Registration & Rental Information
When you register an account or book a scooter, we collect essential personal identification details such as your full name, contact number, email address, physical address, and a copy of your valid Indian driver's license. This data is critical for identity verification, booking confirmation, and ensuring legal compliance for scooter rentals.
Website & App Interactions
We automatically collect information about how you interact with our website and mobile application. This includes device information (IP address, operating system), browser type, pages viewed, time spent on pages, and clickstream data. This helps us optimize user experience and improve our digital platforms.
Location Data
For the purpose of providing rental services, ensuring safety, and managing our fleet, we collect precise location data from the scooters during active rentals. If you use our mobile app, we may also collect device location data with your explicit consent to help you find nearby scooters or designated parking zones.
Communication Data & Preferences
Records of your communications with our customer support, including emails and chat logs, are maintained to improve service quality. We also record your marketing communication preferences to ensure we send you only relevant updates and offers, which you can modify at any time.
How We Use Your Information – Purpose and Sharing Limitations
Your data is primarily used to deliver seamless rental experiences and is only shared under strict circumstances, always with your privacy in mind.
Specific Purposes for Your Data Usage:
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Service Delivery & Management
To process your bookings, manage rentals, provide customer support, and ensure smooth operation of our scooter fleet.
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Safety & Security Enhancements
To monitor scooter usage for safety, prevent fraud, and respond to emergencies, ensuring a secure environment for all users.
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Service Improvement & Personalization
To analyze usage patterns, develop new features, and personalize your experience, recommending relevant services and offers.
Data Sharing Limitations:
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Trusted Third-Party Partners
We share data only with trusted partners who assist in service delivery (e.g., payment processors, maintenance providers), under strict confidentiality agreements. These partners are compliant with Indian data protection laws.
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Marketing & Communication Control
We respect your communication preferences. Marketing communications are only sent if you’ve opted in, and you can easily opt-out at any time via your account settings or email unsubscribe links.
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Legal & Law Enforcement Cooperation
Your data may be disclosed if required by law or in response to valid legal processes (e.g., court order). We ensure such disclosures comply with all applicable Indian regulations.
Data Security – Industry-Leading Protection for Your Information
RideFlex employs a multi-layered approach to security, combining advanced technology with rigorous operational procedures to keep your data safe and secure.
Technical Safeguards
Utilizing advanced encryption protocols (SSL/TLS), secure servers, and stringent access controls to protect data during transmission and storage.
Administrative Protocols
Regular staff training on data privacy and security best practices, coupled with strict internal policies for data handling and privacy compliance.
Physical Security
Our data centers and storage facilities are protected by state-of-the-art physical security measures, including biometric access controls and 24/7 surveillance.
Incident Response & Notification
Robust incident response plans are in place to address any potential security breaches swiftly and effectively, with clear notification protocols in accordance with Indian regulations.
Questions About Privacy? Contact Our Data Protection Team
Email Our DPO